May 18 2017 Production release
Enhancements: Widget profile based Canned responses: You can create unique set of canned responses for each of your widget profiles. Bug Fixes: 1. Fixed UI glitches were the flag dropdown in the agent chat meta area was overlapping on the Save button. 2. Fixed UI glitches that were occurring on the visitor side chat …
November 10 2017 Production Release
Enhancements: Reports will now display additional details like tags associated with the chat transcript and the Phone no. of the visitors. Bug fixes: 1. Fixed a bug where the proactive chat bubble got disappeared when the visitor navigates to other pages in the webpage or refreshes the page. 2. Fixed a bug where in s…
January 2 2017 Production Release
Bug Fix : Fixed a bug where the legacy free plan admins were not able to upgrade their HappyFox Chat account.
May 24 2018 Production Release
Enhancements: Triggered chat - You will now be able to set a few more conditions for triggered chat to pop up in your website. Additional conditions that can be set are , - Based on Country - Based on City - Based on State - Based on the custom fields. Bugfix: Fixed an issue where at times, the typed chat message t…
June 07 2017 Production Release
Enhancements: 1. Zapier integration : The Zap will have a provision to send your visitor's phone no. to the action apps via zapier. Bug Fixes: 1. Fb Messenger integration - Fixed a bug where the cursor was automatically moving to the other message windows as and when a visitor sends a message. 2. Fixed UI glitches in…
October 25 2016 Production Release
New Features : Provision to choose Compact style for your Chat widget. To try this, see Enhancements : Provision to filter reports based on Agents and time parameters like Today, Yesterday, Last 7 days, Last 30 days, This month and Last month . Bug Fixes : 1. Fixed a bug where the widget was not loadin…
December 8 2016 Production Release
Bug Fix: Fixed a UI issue in chrome browser where the Department picker dropdown in the HappyFox Chat widget was not displayed properly when the text color setting was changed under Manage->Appearance settings.
May 10 2017 Production release
Enhancement: Billing Invoices will now have address & VAT number of the account holder. Bug fixes: Fixed an issue where the app was taking more than 20 seconds to display the mailchimp information in the agent's chat widget meta area.
January 18 2017 Production Release
Security enhancements: 1. New Password rules: * Minimum password length is 8 characters. * Requires at least one special character or number. 2. Whenever your password is changed , an email will be sent to your login email address. 3. Captcha will be shown on the login page after 2 invalid login attempts. 4. Your …
October 20 2016 Production Release
Bug fixes : 1. Fixed an issue where the chat transcripts were getting created as tickets in the integrated Zendesk account even when the setting " Create Ticket at the end of a cha t" was turned OFF. 2. Fixed an issue where the sound was not played for the incoming chat requests and messages in the agent interface.…
